Technical Account Lead

Have you been scanning the market for Technical Account Manager or Customer Success opportunities?

If the answer is a simple yes, this is the opportunity you have been looking for!

The Centric project has a real-world application and the potential to impact millions of customers in an established business. Opening up (but still centralizing) financial trading and creating greater transparency and efficiency for all parties involved.

About The Role

Play an integral role as we continue our ambitious growth goals over the next 24 months. We need an experienced Technical Account Manager/Customer Success Manager who will ensure the successful deployments and post-live support activities for new clients joining the Centric Network. Over the next 24 months, you’ll work closely with over 100+ new projects joining the Centric Network and integrating. 

This newly created role provides technical service at a high level, helping to ensure customer satisfaction and strengthen key stakeholder relationships. As such, we are seeking an experienced Technical Account Manager/ Customer Success Manager with outstanding communication and customer engagement skills, coupled with strong technical aptitude. You will manage the customer experience to ensure onboarding, user adoption, retention and overall success.

About You

  • 10+ years’ TAM OR CSM experience in an information technology environment
  • A background in technical account management, Customer Success or Service Delivery for large clients in Banking or Financial Services
  • Must be results-driven, self-directed with the ability to build strong relationships at all levels
  • ITIL certification (v3 or 2011 Desirable)
  • ITSM, VMWare, Zendesk, Jira, Blockchain experience preferred

Tired of mid-level politics? Good, as there’s none of that dilly dally here.

By far one of the strongest and most experienced Software Engineering teams in Blockchain today. Apply now! and help us build a better currency for the future.

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